Frequently Asked Questions
Everything you need to know about your next adventure.
What is the standard shipping time for outdoor gear?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your proximity to the Rocky Mountains.
Do you offer a warranty on technical climbing equipment?
Yes, all our technical gear comes with a comprehensive 1-year manufacturer warranty against defects in materials and workmanship.
What is your return policy for worn hiking boots?
We offer a 30-day 'Trail Test' guarantee. If your boots aren't the perfect fit after a few hikes, you can return them for a full refund or exchange.
How do I determine my correct size for performance apparel?
Each product page includes a detailed size chart. We recommend measuring your chest, waist, and inseam to compare against our athletic-fit specifications.
Do you ship internationally for mountain biking accessories?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Are your products eco-friendly and sustainably sourced?
Sustainability is at our core. 80% of our Rocky Mountain branded apparel is made from recycled polyester and organic cotton to protect the wild places we love.